Thursday, May 31, 2012

Broadband Incident Report : : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19231   Issue : 2  
  Detected Date: 30/05/2012   Detected Time: 23:30  
  Start Date: 30/05/2012   Start Time: 23:30  
  Anticipated Clear Date: 31/05/2012   Anticipated Clear Time: 02:30  
  Next Update Date: 31/05/2012   Next Update Time: 01:30  
     
  Incident Headline: : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of ADSL service to 2443 internet end-users - amended impact. Related to SDH fault at Wideford Hill IMT19228/12. Engineer is being tasked to site to investigate. No ETA available at this time. Next update will be at 01:30
 
  Dialling Codes Affected:
0185601857
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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