Monday, June 25, 2012

Broadband Incident Report : : ERX13 READING3 : DEGRADED SERVICE : Reference 22855 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22855   Issue : 1  
  Detected Date: 25/06/2012   Detected Time: 10:02  
  Start Date: 25/06/2012   Start Time: 10:00  
  Anticipated Clear Date: 25/06/2012   Anticipated Clear Time: 12:00  
  Next Update Date: 25/06/2012   Next Update Time: 11:15  
     
  Incident Headline: : ERX13 READING3 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0118901202012080120901235
0123701243012560127101295
0129701305013080132601344
0136401373013800139201395
0139801451014530145401483
0148901491014940150301548
0157901598016260173601747
0174901752017530176101769
0179301794018050182201823
0184001865018840192901934
0193501993023803202380340238036
02380390238048023804902380550238057
02380580238061023806202380640238065
0238067023809002392570238064
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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