Wednesday, July 4, 2012

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 24287 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24287   Issue : 4  
  Detected Date: 04/07/2012   Detected Time: 08:48  
  Start Date: 04/07/2012   Start Time: 08:44  
  Anticipated Clear Date: 04/07/2012   Anticipated Clear Time: 13:10  
  Next Update Date: 04/07/2012   Next Update Time: 13:10  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has been temporarily restored by performing an equipment reseat. Spare hardware is en route to site.  
  Dialling Codes Affected:
0138701505015560157601848
01387015050155601576
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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