Tuesday, January 22, 2013

Broadband Incident Report : : ERX1 EDINBURGH 2 : USERS ARE UNABLE TO CONNECT : Reference 6117 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6117   Issue : FINAL  
  Detected Date: 22/01/2013   Detected Time: 18:38  
  Start Date: 22/01/2013   Start Time: 18:30  
  Actual Clear Date: 22/01/2013   Actual Clear Time: 18:40  
     
  Incident Headline: : ERX1 EDINBURGH 2 : USERS ARE UNABLE TO CONNECT  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:40; by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
017301224012290123601250
0129201294013131013133013134
01314701346013820138301387
013890141330141350145601463
0146601470014960150101506
0153901557015610157801581
0159201738017700177901806
0183501847018510185601885
01909019550198802838340284372
0289035028907402890750289188
 
  Duration: 0 days 00 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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