Sunday, March 10, 2013

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 13046 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13046   Issue : 2  
  Detected Date: 10/03/2013   Detected Time: 15:30  
  Start Date: 10/03/2013   Start Time: 15:30  
  Anticipated Clear Date: 10/03/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 10/03/2013   Next Update Time: 18:00  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Remote resets have been performed on the card and we now have degraded service. Spare hardware on site. Engineer tasked to install, no estimated time of arrival at present. Next update 18.00
 
  Dialling Codes Affected:
0118901233012490127301342
0137201428014350144401488
0172601728017370179301798
019030192901935019830208296
02083910208397020843902085410208546
02085470208549020867502088790208943
02089440208946020894702089740208977
020894602089470208974
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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