Friday, April 19, 2013

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 18220 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18220   Issue : 2  
  Detected Date: 19/04/2013   Detected Time: 09:52  
  Start Date: 19/04/2013   Start Time: 09:48  
  Anticipated Clear Date: 19/04/2013   Anticipated Clear Time: 12:45  
  Next Update Date: 19/04/2013   Next Update Time: 12:45  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site with spare card co-oping with operational team. There will be no further updates until service is restored.

 
  Dialling Codes Affected:
012410125001261013144013145
01314601314701315301316601330
013390134601387014164014181
0143401450014660150501560
0157301586016200166501821
01847018750191520194601988
02075110283025028375102837520283834
02840620284066028406902866380286774
02885550288952028902002890280289029
02890450289046028905002890730289082
028904602890500289073
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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