Wednesday, May 15, 2013

Broadband Incident Report : : KINGSTON : PARTIAL DEGRADED SERVICE : Reference 21725 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21725   Issue : 1  
  Detected Date: 15/05/2013   Detected Time: 01:25  
  Start Date: 15/05/2013   Start Time: 01:25  
  Anticipated Clear Date: 15/05/2013   Anticipated Clear Time: 03:45  
  Next Update Date: 15/05/2013   Next Update Time: 02:45  
     
  Incident Headline: : KINGSTON : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0117301179012060122701233
0123701252012630127301275
0127701279012930129601304
0132201342013730137501376
0137901444014490147301474
0155301580016030162201634
0169201708017280173001795
01865019200193502072440207341
02073700207373020783502083950208641
0208644LLLS0LLSS0LLST0To Fo
0208644
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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