Thursday, May 16, 2013

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE : Reference 21971 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21971   Issue : FINAL  
  Detected Date: 16/05/2013   Detected Time: 23:18  
  Start Date: 16/05/2013   Start Time: 23:18  
  Actual Clear Date: 16/05/2013   Actual Clear Time: 23:26  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 23:26; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0114201143011590120501246
0126201302013320147201507
0152201526015300162301629
0163601642017230175701765
01773019137019240193701943
019470197701937
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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