Saturday, August 10, 2013

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE : Reference 33760 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33760   Issue : 1  
  Detected Date: 10/08/2013   Detected Time: 11:18  
  Start Date: 10/08/2013   Start Time: 11:18  
  Anticipated Clear Date: 10/08/2013   Anticipated Clear Time: 13:21  
  Next Update Date: 10/08/2013   Next Update Time: 12:25  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair are not known at present. Completing initial diagnostics.  
  Dialling Codes Affected:
0116201179012050122301225
0123401284012950129701300
0132701344013530135401366
0137901380014060145501462
0148501487015250152901536
0156401582016040160801635
0163601733017630176701775
0177801780017930179401803
0183201865018990190801933
019540198302085050208506LLLC0
02085050208506
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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