Saturday, September 21, 2013

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE : Reference 38704 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38704   Issue : 3  
  Detected Date: 21/09/2013   Detected Time: 08:19  
  Start Date: 21/09/2013   Start Time: 08:19  
  Anticipated Clear Date: 21/09/2013   Anticipated Clear Time: 11:30  
  Next Update Date: 21/09/2013   Next Update Time: 11:00  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational team are performing recovery actions to restore the remaining end users. Engineer is travelling to site to perform hardware re seats, ETA is 10:00. Root cause believed to be card failure. Next update 11:00.
 
  Dialling Codes Affected:
0127301323013420142401435
0147401580017320182501883
0189201959LLND0LLSD0To Fo
0189201959
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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