Tuesday, October 8, 2013

Broadband Incident Report : : KINGSTON NODE 4001 : PARTIAL DEGRADED SERVICE : Reference 40553 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40553   Issue : 1  
  Detected Date: 08/10/2013   Detected Time: 11:04  
  Start Date: 08/10/2013   Start Time: 11:00  
  Anticipated Clear Date: 08/10/2013   Anticipated Clear Time: 13:15  
  Next Update Date: 08/10/2013   Next Update Time: 13:15  
     
  Incident Headline: : KINGSTON NODE 4001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0122501233012430125201256
0127301276012780129301303
0130601323013420134401363
0137201380014030142401428
0143501442014440146001483
0148501494015800168901725
0172601730017370180301841
0190201903019320198001983
02031660203177020820002082050208336
02083910208397020854602086720208682
02087580208767020877202088700208871
02088730208874020887702088980208943
02089440208946020894702089490208973
02089740208977LLLS0LLTH0To Fo
02089740208977
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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