Friday, November 22, 2013

Broadband Incident Report : : MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE : Reference 45957 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45957   Issue : 3  
  Detected Date: 22/11/2013   Detected Time: 10:09  
  Start Date: 22/11/2013   Start Time: 10:05  
  Anticipated Clear Date: 22/11/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 22/11/2013   Next Update Time: 17:00  
     
  Incident Headline: : MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: We are currently working with customers to assist with diagnostics. This is proving to be a complex issue with all technical resource engaged.  
  Dialling Codes Affected:
0145001463015050185501882
01972014630150501855
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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