Broadband Incident Report : GEDNEY DROVE END MUX 001 : LOSS OF SERVICE : Reference 50725 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50725		Issue :	5
	Detected Date:	29/12/2013		Detected Time:	21:53
	Start Date:	29/12/2013		Start Time:	21:53
	Anticipated Clear Date:	30/12/2013		Anticipated Clear Time:	08:00
	Next Update Date:	30/12/2013		Next Update Time:	07:30
	Incident Headline:	GEDNEY DROVE END MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not been restored. A spare card is en route to site but has been delayed as courier has broken down. The engineer is onsite and the courier is being directed to the exchange. Next update will be at 07:30 or sooner if significant progress made. Loss of internet services for {279} Broadband end users.
	Dialling Codes Affected:	01406

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.