Broadband Incident Report : : ERX15 READING3 : LOSS OF SERVICE : Reference 11831 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11831		Issue :	INITIAL/FINAL
	Detected Date:	03/04/2014		Detected Time:	16:57
	Start Date:	03/04/2014		Start Time:	16:53
	Actual Clear Date:	03/04/2014		Actual Clear Time:	17:13
	Incident Headline:	: ERX15 READING3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service manually restored at 16.28 after processor switch over. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.