Broadband Incident Report : : SAXTHORPE MUX 301 : LOSS OF SERVICE : Reference 22983 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22983		Issue :	3
	Detected Date:	25/06/2014		Detected Time:	11:05
	Start Date:	25/06/2014		Start Time:	11:03
	Anticipated Clear Date:	25/06/2014		Anticipated Clear Time:	15:00
	Next Update Date:	25/06/2014		Next Update Time:	14:30
	Incident Headline:	: SAXTHORPE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	It has been confirmed that the cause of failure is due to a mains power failure to site. An engineer is en route to site to check hardware to ensure no fault is introduced with the restoration of the power to the building. Next update will be issued upon service restoration or sooner should there be a significant delay.
	Dialling Codes Affected:	01263

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.