Saturday, September 6, 2014

Broadband Incident Report : : ERX17 READING : LOSS OF SERVICE : Reference 33840 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33840   Issue : 2  
  Detected Date: 06/09/2014   Detected Time: 15:09  
  Start Date: 06/09/2014   Start Time: 15:09  
  Anticipated Clear Date: 06/09/2014   Anticipated Clear Time: 17:09  
  Next Update Date: 06/09/2014   Next Update Time: 16:17  
     
  Incident Headline: : ERX17 READING : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Loss of service to {6265} individual customers. Investigations ongoing to localise the fault. Another update will be provided as soon as root cause is understood.  
  Dialling Codes Affected:
0118901202012080122501243
0125201258012640127101278
0128501297013060130801364
0136701409014600148301488
0149101503015480159801626
0174701752017940180301822
0182301872018840192901980
023802402380890239255
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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