Friday, October 17, 2014

Broadband Incident Report : : ERX1 READING : LOSS OF SERVICE : Reference 39816 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39816   Issue : FINAL  
  Detected Date: 17/10/2014   Detected Time: 18:57  
  Start Date: 17/10/2014   Start Time: 18:53  
  Actual Clear Date: 17/10/2014   Actual Clear Time: 19:12  
     
  Incident Headline: : ERX1 READING : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 19:12. Root cause investigations are ongoing.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118901202012250124301249
0126401275012850129701305
0130601308013260134401380
0142501452014540148301489
0149101628016350166601672
0173001736017490175201793
0180301822018250184401865
0187201935019630198301993
02380320238052023806702380760238077
0238078
 
  Duration: 0 days 00 hours 19 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: