Wednesday, October 29, 2014

Broadband Incident Report : : LONDON ILFORD NODE 09223 : EMERGENCY PEW : Reference 41538 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41538   Issue : 1  
  Detected Date: 29/10/2014   Detected Time: 18:54  
  Start Date: 29/10/2014   Start Time: 18:54  
  Anticipated Clear Date: 30/10/2014   Anticipated Clear Time: 02:30  
  Next Update Date: 30/10/2014   Next Update Time: 02:00  
     
  Incident Headline: : LONDON ILFORD NODE 09223 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Alarms have been seen on the MR16 card in slot P8-9. A proactive card reset will be completed between 02:00 and 04:00am
The expected downtime is 15 minutes with an additional 15 minutes to rollback if required.
 
  Dialling Codes Affected:
0120601233012450126301268
0127701279012840130301304
0132201371013790139401438
0144901462014730150201508
0158001603016210162201634
0169201702017070170801760
01797019530199202070550207700
02083160208317020850702088290208854
020885802088810208889To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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