Friday, October 31, 2014

Broadband Incident Report : : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI) : Reference 41754 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41754   Issue : 4  
  Detected Date: 30/10/2014   Detected Time: 23:22  
  Start Date: 30/10/2014   Start Time: 23:22  
  Anticipated Clear Date: 31/10/2014   Anticipated Clear Time: 11:00  
  Next Update Date: 31/10/2014   Next Update Time: 09:30  
     
  Incident Headline: : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault has been proved to a hardware failure at Wrington. Spares ordered from stores however escalations have been made to the courier as no drivers available in the area to deliver the spare. Remote reroute are not available. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01761
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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