Broadband Incident Report : : RHOSNEIGR MUX 301 : LOSS OF SERVICE : Reference 42221 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42221		Issue :	4
	Detected Date:	03/11/2014		Detected Time:	13:30
	Start Date:	03/11/2014		Start Time:	13:28
	Anticipated Clear Date:	03/11/2014		Anticipated Clear Time:	22:00
	Next Update Date:	03/11/2014		Next Update Time:	20:30
	Incident Headline:	: RHOSNEIGR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Precision test officer is on site and has confirmed the cable has been damaged by a 3rd party contractor at Gwalchmai. Traffic controls have been arranged with an ETA to site of 18:00. Jointer resource is on site however additional resource is being sought to assist. This is a 48 fibre cable, in order to repair the cable it requires to be broken and an insitu repair of the joint will be performed. Estimated time of full restoration from when the repair commences is 5-6 hours. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01407

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.