Broadband Incident Report : ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE : Reference 11537 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11537		Issue :	4
	Detected Date:	17/03/2015		Detected Time:	16:48
	Start Date:	17/03/2015		Start Time:	16:40
	Anticipated Clear Date:	17/03/2015		Anticipated Clear Time:	20:15
	Next Update Date:	17/03/2015		Next Update Time:	20:12
	Incident Headline:	ADSL : WALES AREA : MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical bridge is on going. Engineer has just arrived in Gloucester. Donor spares have been identified on site and a PTO resource has been requested as internal fibre fault is suspected. This has been escalated into the local Openreach GM. Remote actions have been performed to no avail. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01285 01291 01386 01432 01437 01443 01495 01497 01531 01568 01584 01588 01600 01633 01663 01685 01686 01865 01873 01874 01885 01905 01981 01982 01989 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.