Broadband Incident Report : ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE : Reference 44803 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44803		Issue :	FINAL
	Detected Date:	23/09/2015		Detected Time:	23:58
	Start Date:	23/09/2015		Start Time:	23:54
	Actual Clear Date:	24/09/2015		Actual Clear Time:	06:23
	Incident Headline:	ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 06:23 after a MS config was replaced in a card at Newcastle as it was seen to be missing. This was highlighted after a optic card change at Carlisle. Parent task was IMT44806/15. The resilient link is still down and a incident has been already raised IMT44787/15 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01539
	Duration:	0 days 06 hours 28 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.