Broadband Incident Report : ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE : Reference 44803 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44803		Issue :	3
	Detected Date:	23/09/2015		Detected Time:	23:58
	Start Date:	23/09/2015		Start Time:	23:54
	Anticipated Clear Date:	24/09/2015		Anticipated Clear Time:	08:00
	Next Update Date:	24/09/2015		Next Update Time:	08:00
	Incident Headline:	ADSL :[CROOKLANDS]: MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations are still on-going, technical bridge is in progress with Transmission, Third line support, Vendor support, MIM and engineers at Carlisle and Hallbankgate. Fibres have been checked and proved ok, loop back tests have been completed. Card swap at Hallbankgate and a card reseat at Carlisle. The issue was caused after the circuits swapped to their resilient path and didnt come back into service. A further task is been tasked to Halifax as there is a out of comms issue no ETA at the moment. Spares ordered to Hallbankgate, ETA 07:05. Next update will be issued upon service restoration unless there should be a significant development..
	Dialling Codes Affected:	01539

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