Wednesday, November 25, 2015

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF (CI) : Reference 54989 : Issue 4 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 54989   Issue : 4  
  Detected Date: 25/11/2015   Detected Time: 15:49  
  Start Date: 25/11/2015   Start Time: 14:41  
  Anticipated Clear Date: 25/11/2015   Anticipated Clear Time: 18:54  
  Next Update Date: 25/11/2015   Next Update Time: 18:54  
  Incident Headline: : PAINSCASTLE MUX 101 : LOSS OF (CI)  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Radio engineers are required on site at Bridge Sollars and Painscastle to carry out further investigations, ETA unknown at present. Suspected radio fault. Re-routes for Broadband customers have been unsuccessful. Spares have been ordered from Cardiff, ETA 21:00. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01497To Fo

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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