Saturday, December 19, 2015

Broadband Incident Report : ADSL :[GREENHAM]: MUX 302 : LOSS OF SERVICE : Reference 58492 : Issue 2 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 58492   Issue : 2  
  Detected Date: 19/12/2015   Detected Time: 15:36  
  Start Date: 19/12/2015   Start Time: 15:31  
  Anticipated Clear Date: 19/12/2015   Anticipated Clear Time: 21:00  
  Next Update Date: 19/12/2015   Next Update Time: 19:00  
  Incident Headline: ADSL :[GREENHAM]: MUX 302 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: An engineer has arrived on site to continue investigations, with the assistance of the operational team. Remote re-route options are being investigated as a parallel action. Spare hardware has also been ordered to site, ETA to follow. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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