Friday, December 18, 2015

Broadband Incident Report : : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE : Reference 58298 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58298   Issue : FINAL  
  Detected Date: 18/12/2015   Detected Time: 02:34  
  Start Date: 18/12/2015   Start Time: 02:10  
  Actual Clear Date: 18/12/2015   Actual Clear Time: 13:38  
     
  Incident Headline: : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 13:38 when the transmission path was swapped over to the dark fibres. Service monitored for stability. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401233013300133901340
0134601358014640146701561
0156901651017710180701856
0195001975To Fo
 
  Duration: 0 days 11 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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