Broadband Incident Report : ADSL :[CUSHENDUN ( BTNI )]: MUX 101 : LOSS OF SERVICE (CI) : Reference 55732 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	55732		Issue :	2
	Detected Date:	01/12/2015		Detected Time:	01:50
	Start Date:	01/12/2015		Start Time:	01:48
	Anticipated Clear Date:	01/12/2015		Anticipated Clear Time:	05:50
	Next Update Date:	01/12/2015		Next Update Time:	04:30
	Incident Headline:	ADSL :[CUSHENDUN ( BTNI )]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause identified as a failure on the 21CN Ciena network in Belfast, which is being managed on IMT55741/15. All future internal comms will be via that incident. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	0282176

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.