Tuesday, December 1, 2015

Broadband Incident Report : ADSL :[CUSHENDUN ( BTNI )]: MUX 101 : LOSS OF SERVICE (CI) : Reference 55732 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 55732   Issue : FINAL  
  Detected Date: 01/12/2015   Detected Time: 01:50  
  Start Date: 01/12/2015   Start Time: 01:48  
  Actual Clear Date: 01/12/2015   Actual Clear Time: 04:49  
     
  Incident Headline: ADSL :[CUSHENDUN ( BTNI )]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service was restored at 04:49 following a card change on the 21CN Ciena Transmission platform at Belfast. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0282176
 
  Duration: 0 days 03 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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