Broadband Serious Incident Report : ADSL : North Yorkshire area : LOSS OF SERVICE : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	59476 and Multiple refs previously issued		Issue :	1
	Detected Date:	27/12/2015		Detected Time:
	Start Date:	27/12/2015		Start Time:	18:30 and 22:30
	Anticipated Clear Date:	28/12/2015		Anticipated Clear Time:
	Next Update Date:	27/12/2015		Next Update Time:
	Incident Headline:	ADSL : North Yorkshire area : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO references communicated earlier from 18:30 onwards. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	We have had a loss of service across a large number of ADSL components due to the flooding currently being experienced in York. Our engineering teams are working on site to try and restore service. Due to the large number of individual incident reports generated, this Serious Incident communication will be the update for all incidents that have been previously issued.
	Dialling Codes Affected:	01377 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.