Sunday, January 3, 2016

Broadband Incident Report : : DURNESS MUX 301 : DEGRADED SERVICE (CI) : Reference 225 : Issue 3 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 225   Issue : 3  
  Detected Date: 03/01/2016   Detected Time: 13:53  
  Start Date: 03/01/2016   Start Time: 13:53  
  Anticipated Clear Date: 03/01/2016   Anticipated Clear Time: 22:00  
  Next Update Date: 03/01/2016   Next Update Time: 19:00  
  Incident Headline: : DURNESS MUX 301 : DEGRADED SERVICE (CI)  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: An engineer is en route to site to further investigate the cause of failure. ETA 15:11. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development. This is running as a child case of the parent P1 incident IMT230/16. All further internal updates regarding customer impact and recovery actions will be via that incident.  
  Dialling Codes Affected:
01971To Fo

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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