Broadband Incident Report : : DURNESS MUX 301 : DEGRADED SERVICE (CI) : Reference 225 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	225		Issue :	3
	Detected Date:	03/01/2016		Detected Time:	13:53
	Start Date:	03/01/2016		Start Time:	13:53
	Anticipated Clear Date:	03/01/2016		Anticipated Clear Time:	22:00
	Next Update Date:	03/01/2016		Next Update Time:	19:00
	Incident Headline:	: DURNESS MUX 301 : DEGRADED SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is en route to site to further investigate the cause of failure. ETA 15:11. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development. This is running as a child case of the parent P1 incident IMT230/16. All further internal updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01971 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.