Wednesday, January 6, 2016

Broadband Incident Report : : URRAY: EMERGENCY PEW : Reference 751 : Issue 1 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 751   Issue : 1  
  Detected Date: 06/01/2016   Detected Time: 18:34  
  Start Date: 06/01/2016   Start Time: 18:34  
  Anticipated Clear Date: 06/01/2016   Anticipated Clear Time: 20:34  
  Next Update Date: 06/01/2016   Next Update Time: 19:48  
  Incident Headline: : URRAY: EMERGENCY PEW  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Customer impact: Errors have been identified from proactive monitoring on a line card between URRA Y and ACHNASHEEN exchange. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that these errors will become worse and begin to affect customer service.

Current Situation: The card will be changed during an Emergency PEW window between 00:01 and 06:00 on the 7.1.16. The actual downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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