Wednesday, March 16, 2016

Broadband Incident Report : : EARDISLEY : EMERGENCY PEW : Reference 12903 : Issue 1 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 12903   Issue : 1  
  Detected Date: 16/03/2016   Detected Time: 17:58  
  Start Date: 16/03/2016   Start Time: 17:58  
  Anticipated Clear Date: 17/03/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 17/03/2016   Next Update Time: 06:30  
  Incident Headline: : EARDISLEY : EMERGENCY PEW  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
  Progress Details: Current Situation: The card will be changed during an Emergency PEW window between 02:00 and 04:00 on the 17/03/2016. The expected downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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