Thursday, March 17, 2016

Broadband Incident Report : : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW : Reference 12933 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12933   Issue : 1  
  Detected Date: 17/03/2016   Detected Time: 00:56  
  Start Date: 17/03/2016   Start Time: 00:56  
  Anticipated Clear Date: 17/03/2016   Anticipated Clear Time: 03:00  
  Next Update Date: 17/03/2016   Next Update Time: 02:00  
     
  Incident Headline: : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: ASDH to switch to protection paths so they can reseat switch cards at NE150966 at Biggar on 17/03/16 between 01:00 and 03:00

Current Situation: Proactive work required to reseat switch cards at NE150966
 
  Dialling Codes Affected:
01864 01899 01968
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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