Broadband Incident Report : ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE : Reference 16281 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16281		Issue :	4
	Detected Date:	06/04/2016		Detected Time:	20:04
	Start Date:	06/04/2016		Start Time:	19:54
	Anticipated Clear Date:	07/04/2016		Anticipated Clear Time:	01:00
	Next Update Date:	06/04/2016		Next Update Time:	23:45
	Incident Headline:	ADSL : SOUTH WEST AREA : MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {783} Broadband customers. : The root cause for this incident is an SDH failure in Exeter, being managed on IMT16280/16. An EES engineer is en route to Exeter to await delivery of ordered spares, the engineers estimated time of arrival given as 22:00 and the courier has advised the spares will be onsite by 23:30. Re-routes for 20CN broadband customers were requested and one completed, the others are not possible. The ADSL operational team are checking whether Broadband services for the re-routed link have restored. Root cause and estimated time of repair are unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01458 01761 01823 01934

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