Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 17918 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17918		Issue :	2
	Detected Date:	16/04/2016		Detected Time:	01:31
	Start Date:	16/04/2016		Start Time:	01:19
	Anticipated Clear Date:	16/04/2016		Anticipated Clear Time:	05:19
	Next Update Date:	16/04/2016		Next Update Time:	04:47
	Incident Headline:	ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note - incident upgraded to P1. Investigations confirm there is no power outage on site and the transmission path has been checked and confirmed as good. An engineer is being tasked to site to investigate the node, ETA to follow. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01871

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.