Broadband Incident Report : MULTI MUX EAST ANGLIA: EMERGENCY PEW : Reference 23920 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23920		Issue :	1
	Detected Date:	17/05/2016		Detected Time:	17:52
	Start Date:	17/05/2016		Start Time:	17:52
	Anticipated Clear Date:	18/05/2016		Anticipated Clear Time:	06:00
	Next Update Date:	18/05/2016		Next Update Time:	00:01
	Incident Headline:	MULTI MUX EAST ANGLIA: EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: SHELF CHANGE TO BE CARRIED OUT AT NE189603 AT SAXMUNDHAM DUE TO BEING FAULTY. WORK TO BE CARRIED OUT ON 18/05/16 BETWEEN 00:01 AND 06:00 Current Situation: Emergency Pew for Proactive card change between 00.01 and 06.00
	Dialling Codes Affected:	01440 01473 01502 01508 01603 01728 01953 01986

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.