Broadband Incident Report : : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI : Reference 30415 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30415		Issue :	3
	Detected Date:	21/06/2016		Detected Time:	10:24
	Start Date:	20/06/2016		Start Time:	15:10
	Anticipated Clear Date:	21/06/2016		Anticipated Clear Time:	23:00
	Next Update Date:	21/06/2016		Next Update Time:	18:00
	Incident Headline:	: MULTI MUXES SCOTLAND : LOSS OF SERVICE CI
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The jointing team are currently running in a temporary fibre cable to the underside deck of Erskine bridge, due to the nature of the construction of this deck this a long duration task. The PTO has said the cable will be installed within the next 2 hours and jointing will then commence. The PTO has also been asked to check a fibre on the off load cable as 767 Broadband customers have loss service. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01360 01436 01499

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.