Monday, November 28, 2016

Broadband Incident Report : ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE : Reference 106288 : Issue 2 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 106288   Issue : 2  
  Detected Date: 28/11/2016   Detected Time: 08:12  
  Start Date: 28/11/2016   Start Time: 08:02  
  Anticipated Clear Date: 28/11/2016   Anticipated Clear Time: 12:12  
  Next Update Date: 28/11/2016   Next Update Time: 10:59  
  Incident Headline: ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Root cause has been identified to be a transmission fault. A remote reroute of the transmission path is not possible. Engineer is en route to investigate at Glekindie with an ETA of 09:55. No donor spares have been identified on site so spares have been ordered, ETA to follow. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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