Broadband Incident Report : ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE : Reference 106288 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106288		Issue :	2
	Detected Date:	28/11/2016		Detected Time:	08:12
	Start Date:	28/11/2016		Start Time:	08:02
	Anticipated Clear Date:	28/11/2016		Anticipated Clear Time:	12:12
	Next Update Date:	28/11/2016		Next Update Time:	10:59
	Incident Headline:	ADSL :[STRATHDON]: MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause has been identified to be a transmission fault. A remote reroute of the transmission path is not possible. Engineer is en route to investigate at Glekindie with an ETA of 09:55. No donor spares have been identified on site so spares have been ordered, ETA to follow. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01975

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