Tuesday, June 27, 2017

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 34997 : Issue 2 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 34997   Issue : 2  
  Detected Date: 27/06/2017   Detected Time: 15:38  
  Start Date: 27/06/2017   Start Time: 15:28  
  Anticipated Clear Date: 27/06/2017   Anticipated Clear Time: 20:00  
  Next Update Date: 27/06/2017   Next Update Time: 18:30  
  Incident Headline: ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: There is an engineer on site, and 3rd line technical support are engaged. Root cause and estimated time of repair are unknown at present.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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