Broadband Incident Report : : CHATHAM DOCKYARD MUX 301 : DEGRADED SERVICE : Reference 40144 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40144		Issue :	2
	Detected Date:	20/07/2017		Detected Time:	03:15
	Start Date:	20/07/2017		Start Time:	03:15
	Anticipated Clear Date:	20/07/2017		Anticipated Clear Time:	05:15
	Next Update Date:	20/07/2017		Next Update Time:	04:15
	Incident Headline:	: CHATHAM DOCKYARD MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Degraded internet services for {268} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present
	Dialling Codes Affected:	01634

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.