Thursday, July 20, 2017

Broadband Incident Report : : CHATHAM DOCKYARD MUX 301 : LOSS OF SERVICE : Reference 40144 : Issue FINAL :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 40144   Issue : FINAL  
  Detected Date: 20/07/2017   Detected Time: 03:15  
  Start Date: 20/07/2017   Start Time: 03:15  
  Actual Clear Date: 20/07/2017   Actual Clear Time: 06:05  
  Incident Headline: : CHATHAM DOCKYARD MUX 301 : LOSS OF SERVICE  
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

  Closure Details: Service fully restored at 06:05 after a hardware change at Chatham. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
  Duration: 0 days 02 hours 50 minutes  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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