Monday, October 8, 2018

****SPAM:5.2**** BT Wholesale multiple system problems Update 2 – HD79805


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BT Wholesale multiple system problems


Service Failure




We are still having problems with one of our data centres which has been affecting your ability to report faults or progress orders and our ability to support you, including intermittent issues to We have been able to fix some of the affected systems and our engineers are working on the rest.


The impact is being seen across Broadband, Ethernet and IP voice products.


Due to these issues, contacts and back office are extremely busy so please try and refrain from contacting us whilst we try and clear the backlog.


The next update will be in 2 hours.

            We're sorry for any issues this causes. If you want to talk to us about this it's 0800 7835639             option 1, or email us at

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Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1


BTWholesale is a world-class enabler of converged network solutions.



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Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000



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