Friday, October 29, 2021

New Incident - Call delivery Service failure - HD345755


 

A close up of a sign

Description automatically generated

 

NEW INCIDENT –  Service Failure HD345755

 

 

Hello,

 

We are currently facing issues with our call delivery platform which is being investigated as a matter of urgency, which may cause delays in answering calls, for any contact routes that have an Echat option please use that as the preferred method of contact.


 
This is being investigated as high priority and we apologise for any inconvenience caused

 
Next update in 2 hours


  

 If you'd rather not receive any more of these emails then please click here

 

Thanks

Michael Gauterin

 

Director Service Operations

BTWholesale Customer Service

Telephone: 0800 783 5639 option 1

broadband.eco.admin@bt.com

 

Web: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

https://www.btwholesale.com/assets/images/kci/bt-wholesale-2020-white.png

 

No comments: