BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069155 Standard - (MID 9440964)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/01/2008 14:30
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069155

Planned duration details:

Planned start: 15/02/2008 06:15

Planned finish: 15/02/2008 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069116 Standard - (MID 9440730)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/01/2008 14:21
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069116

Planned duration details:

Planned start: 04/02/2008 23:00

Planned finish: 05/02/2008 01:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 120 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW069017 Emergency - (MID 9439616)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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21/01/2008 13:58
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW069017

Planned duration details:

Planned start: 23/01/2008 00:00

Planned finish: 23/01/2008 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : MANCHESTER 4 EDGE ROUTE SWITCH 18 : PARTIAL LOSS OF SERVICE : Reference 1468 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1468		Issue :	FINAL
	Detected Date:	20/01/2008		Detected Time:	15:10
	Start Date:	20/01/2008		Start Time:	14:35
	Actual Clear Date:	20/01/2008		Actual Clear Time:	20:46
	Incident Headline:	: MANCHESTER 4 EDGE ROUTE SWITCH 18 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencing a loss or degradation of ADSL Service. It is possible that this disruption may not have affected all end users.
	Progress Details:	Service has been restored by completing a a Fibre repair. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01204 01524 01642 01706 01827 01845 01889 01642 01706

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/01/2008 21:06

Broadband Incident Report : : MANCHESTER 4 EDGE ROUTE SWITCH 18 : PARTIAL LOSS OF SERVICE : Reference 1468 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1468		Issue :	2
	Detected Date:	20/01/2008		Detected Time:	15:10
	Start Date:	20/01/2008		Start Time:	14:35
	Anticipated Clear Date:	20/01/2008		Anticipated Clear Time:	21:00
	Incident Headline:	: MANCHESTER 4 EDGE ROUTE SWITCH 18 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service. It is possible that this disruption may not affect all end users.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01524 01642 01706 01827 01845 01889 01642 01706

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/01/2008 20:21

Broadband Incident Report : : MANCHESTER 4 EDGE ROUTE SWITCH 18 : PARTIAL LOSS OF SERVICE : Reference 1468 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1468		Issue :	1
	Detected Date:	20/01/2008		Detected Time:	15:10
	Start Date:	20/01/2008		Start Time:	14:35
	Anticipated Clear Date:	20/01/2008		Anticipated Clear Time:	16:48
	Incident Headline:	: MANCHESTER 4 EDGE ROUTE SWITCH 18 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service. It is possible that this disruption may not affect all end users.
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01524 01642 01706 01827 01845 01889 01642 01706

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/01/2008 15:51

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW068889 Emergency - (MID 9430077)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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20/01/2008 00:00
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW068889

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.