Broadband Incident Report : : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	FINAL
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	: STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 19:01

Broadband Incident Report : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	FINAL
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Actual Clear Date:	20/01/2009		Actual Clear Time:	13:15
	Incident Headline:	STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Courier to transport spares to site, fmo tasked to meet courier. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 14:31

Broadband Incident Report : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	FINAL
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Actual Clear Date:	20/01/2009		Actual Clear Time:	13:15
	Incident Headline:	STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 14:09

Broadband Incident Report : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	FINAL
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Actual Clear Date:	20/01/2009		Actual Clear Time:	13:15
	Incident Headline:	STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 13:53

Broadband Incident Report : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	3
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Anticipated Clear Date:	20/01/2009		Anticipated Clear Time:	14:00
	Incident Headline:	STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 12:56

Broadband Incident Report : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	2
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Anticipated Clear Date:	20/01/2009		Anticipated Clear Time:	14:00
	Incident Headline:	STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 11:19

Broadband Incident Report : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	1
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Anticipated Clear Date:	20/01/2009		Anticipated Clear Time:	12:40
	Incident Headline:	STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 10:56