Broadband Incident Report : : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 1398 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1398		Issue :	FINAL
	Detected Date:	21/01/2009		Detected Time:	04:27
	Start Date:	21/01/2009		Start Time:	04:26
	Actual Clear Date:	21/01/2009		Actual Clear Time:	06:25
	Incident Headline:	: STAUNTON COURT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01452

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System Time Stamp: 21/01/2009 06:33

Broadband Incident Report : : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 1398 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1398		Issue :	3
	Detected Date:	21/01/2009		Detected Time:	04:27
	Start Date:	21/01/2009		Start Time:	04:26
	Anticipated Clear Date:	21/01/2009		Anticipated Clear Time:	06:39
	Incident Headline:	: STAUNTON COURT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

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System Time Stamp: 21/01/2009 05:41

Broadband Incident Report : : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 1398 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1398		Issue :	2
	Detected Date:	21/01/2009		Detected Time:	04:27
	Start Date:	21/01/2009		Start Time:	04:26
	Anticipated Clear Date:	21/01/2009		Anticipated Clear Time:	06:26
	Incident Headline:	: STAUNTON COURT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

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System Time Stamp: 21/01/2009 04:48

Broadband Incident Report : : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 1398 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1398		Issue :	1
	Detected Date:	21/01/2009		Detected Time:	04:27
	Start Date:	21/01/2009		Start Time:	04:26
	Anticipated Clear Date:	21/01/2009		Anticipated Clear Time:	06:26
	Incident Headline:	: STAUNTON COURT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

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System Time Stamp: 21/01/2009 04:37

Broadband Incident Report : : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	FINAL
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Actual Clear Date:	21/01/2009		Actual Clear Time:	01:22
	Incident Headline:	: STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01786

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System Time Stamp: 21/01/2009 01:40

Broadband Incident Report : : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	FINAL
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	: STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 23:47

Broadband Incident Report : : STIRLING MUX 1 : DEGRADED SERVICE : Reference 1344 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1344		Issue :	FINAL
	Detected Date:	20/01/2009		Detected Time:	10:49
	Start Date:	20/01/2009		Start Time:	10:40
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	: STIRLING MUX 1 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 20/01/2009 21:24