Broadband Incident Report : : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4287		Issue :	1
	Detected Date:	23/02/2009		Detected Time:	11:20
	Start Date:	23/02/2009		Start Time:	11:20
	Anticipated Clear Date:	23/02/2009		Anticipated Clear Time:	13:20
	Incident Headline:	: CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01768 01900 01946 01524 01539 01768

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/02/2009 12:09

Broadband Incident Report : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4226		Issue :	FINAL
	Detected Date:	22/02/2009		Detected Time:	00:58
	Start Date:	22/02/2009		Start Time:	00:42
	Actual Clear Date:	22/02/2009		Actual Clear Time:	08:15
	Incident Headline:	WITHERN MUX 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card reseat. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/02/2009 11:21

Broadband Incident Report : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4226		Issue :	8
	Detected Date:	22/02/2009		Detected Time:	00:58
	Start Date:	22/02/2009		Start Time:	00:42
	Anticipated Clear Date:	22/02/2009		Anticipated Clear Time:	11:15
	Incident Headline:	WITHERN MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	Latest Update: Service has been restored as of 08:15, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/02/2009 08:53

Broadband Incident Report : : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4226		Issue :	7
	Detected Date:	22/02/2009		Detected Time:	00:58
	Start Date:	22/02/2009		Start Time:	00:42
	Anticipated Clear Date:	22/02/2009		Anticipated Clear Time:	08:22
	Incident Headline:	: WITHERN MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/02/2009 07:24

Broadband Incident Report : : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4226		Issue :	6
	Detected Date:	22/02/2009		Detected Time:	00:58
	Start Date:	22/02/2009		Start Time:	00:42
	Anticipated Clear Date:	22/02/2009		Anticipated Clear Time:	08:08
	Incident Headline:	: WITHERN MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/02/2009 07:11

Broadband Incident Report : : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4226		Issue :	5
	Detected Date:	22/02/2009		Detected Time:	00:58
	Start Date:	22/02/2009		Start Time:	00:42
	Anticipated Clear Date:	22/02/2009		Anticipated Clear Time:	07:30
	Incident Headline:	: WITHERN MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/02/2009 06:21

Broadband Incident Report : : WITHERN MUX 301 : DEGRADED SERVICE : Reference 4226 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4226		Issue :	4
	Detected Date:	22/02/2009		Detected Time:	00:58
	Start Date:	22/02/2009		Start Time:	00:42
	Anticipated Clear Date:	22/02/2009		Anticipated Clear Time:	06:15
	Incident Headline:	: WITHERN MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/02/2009 05:16