Broadband Incident Report : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4287		Issue :	FINAL
	Detected Date:	23/02/2009		Detected Time:	11:20
	Start Date:	23/02/2009		Start Time:	11:20
	Actual Clear Date:	23/02/2009		Actual Clear Time:	19:05
	Incident Headline:	CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01229 01524 01539 01768 01900 01946 01524 01539 01768

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/02/2009 20:36

Broadband Incident Report : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4287		Issue :	7
	Detected Date:	23/02/2009		Detected Time:	11:20
	Start Date:	23/02/2009		Start Time:	11:20
	Anticipated Clear Date:	23/02/2009		Anticipated Clear Time:	20:35
	Incident Headline:	CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01768 01900 01946 01524 01539 01768

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/02/2009 19:37

Broadband Incident Report : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4287		Issue :	6
	Detected Date:	23/02/2009		Detected Time:	11:20
	Start Date:	23/02/2009		Start Time:	11:20
	Anticipated Clear Date:	23/02/2009		Anticipated Clear Time:	19:23
	Incident Headline:	CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01768 01900 01946 01524 01539 01768

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/02/2009 18:26

Broadband Incident Report : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4287		Issue :	5
	Detected Date:	23/02/2009		Detected Time:	11:20
	Start Date:	23/02/2009		Start Time:	11:20
	Anticipated Clear Date:	23/02/2009		Anticipated Clear Time:	18:00
	Incident Headline:	CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01768 01900 01946 01524 01539 01768

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/02/2009 16:56

Broadband Incident Report : : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4287		Issue :	4
	Detected Date:	23/02/2009		Detected Time:	11:20
	Start Date:	23/02/2009		Start Time:	11:20
	Anticipated Clear Date:	23/02/2009		Anticipated Clear Time:	17:00
	Incident Headline:	: CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01768 01900 01946 01524 01539 01768

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/02/2009 14:45

Broadband Incident Report : : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4287		Issue :	3
	Detected Date:	23/02/2009		Detected Time:	11:20
	Start Date:	23/02/2009		Start Time:	11:20
	Anticipated Clear Date:	23/02/2009		Anticipated Clear Time:	15:00
	Incident Headline:	: CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01768 01900 01946 01524 01539 01768

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/02/2009 13:02

Broadband Incident Report : : CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE : Reference 4287 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4287		Issue :	2
	Detected Date:	23/02/2009		Detected Time:	11:20
	Start Date:	23/02/2009		Start Time:	11:20
	Anticipated Clear Date:	23/02/2009		Anticipated Clear Time:	13:45
	Incident Headline:	: CARLISLE AREA MULITPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01768 01900 01946 01524 01539 01768

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/02/2009 12:30