Broadband Incident Report : : MANCHESTER WOODLEY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 13128 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13128		Issue :	3
	Detected Date:	24/05/2009		Detected Time:	03:20
	Start Date:	24/05/2009		Start Time:	01:19
	Anticipated Clear Date:	24/05/2009		Anticipated Clear Time:	09:09
	Incident Headline:	: MANCHESTER WOODLEY MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 06:09, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016121 016128 016129 016135 016140 016143 016149 016161 016135

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System Time Stamp: 24/05/2009 06:34

Broadband Incident Report : : MANCHESTER RINGWAY MUX 101 & MANCHESTER STEPPING HILL MUX 101: LOSS OF SERVICE : Reference 13122 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13122		Issue :	3
	Detected Date:	24/05/2009		Detected Time:	02:00
	Start Date:	24/05/2009		Start Time:	01:25
	Anticipated Clear Date:	24/05/2009		Anticipated Clear Time:	09:09
	Incident Headline:	: MANCHESTER RINGWAY MUX 101 & MANCHESTER STEPPING HILL MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 06:09, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0161 016121 016128 016129 016135 016141 016145 016148 016161 016166 016190 016198 016148 016161

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System Time Stamp: 24/05/2009 06:30

Broadband Incident Report : : MANCHESTER WOODLEY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 13128 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13128		Issue :	2
	Detected Date:	24/05/2009		Detected Time:	03:20
	Start Date:	24/05/2009		Start Time:	01:19
	Anticipated Clear Date:	24/05/2009		Anticipated Clear Time:	06:00
	Incident Headline:	: MANCHESTER WOODLEY MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016121 016128 016129 016135 016140 016143 016149 016161 016135

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System Time Stamp: 24/05/2009 04:14

Broadband Incident Report : : MANCHESTER RINGWAY MUX 101 & MANCHESTER STEPPING HILL MUX 101: LOSS OF SERVICE : Reference 13122 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13122		Issue :	2
	Detected Date:	24/05/2009		Detected Time:	02:00
	Start Date:	24/05/2009		Start Time:	01:25
	Anticipated Clear Date:	24/05/2009		Anticipated Clear Time:	06:00
	Incident Headline:	: MANCHESTER RINGWAY MUX 101 & MANCHESTER STEPPING HILL MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0161 016121 016128 016129 016135 016141 016145 016148 016161 016166 016190 016198 016148 016161

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System Time Stamp: 24/05/2009 04:11

Broadband Incident Report : : MANCHESTER WOODLEY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 13128 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13128		Issue :	1
	Detected Date:	24/05/2009		Detected Time:	03:20
	Start Date:	24/05/2009		Start Time:	01:19
	Anticipated Clear Date:	24/05/2009		Anticipated Clear Time:	05:19
	Incident Headline:	: MANCHESTER WOODLEY MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016121 016128 016129 016135 016140 016143 016149 016161 016135

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System Time Stamp: 24/05/2009 03:31

Broadband Incident Report : : MANCHESTER RINGWAY MUX 101 & MANCHESTER STEPPING HILL MUX 101: LOSS OF SERVICE : Reference 13122 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13122		Issue :	1
	Detected Date:	24/05/2009		Detected Time:	02:00
	Start Date:	24/05/2009		Start Time:	01:25
	Anticipated Clear Date:	24/05/2009		Anticipated Clear Time:	03:25
	Incident Headline:	: MANCHESTER RINGWAY MUX 101 & MANCHESTER STEPPING HILL MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0161 016121 016128 016129 016135 016141 016145 016148 016161 016166 016190 016198 016148 016161

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System Time Stamp: 24/05/2009 02:28

Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 13078 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13078		Issue :	FINAL
	Detected Date:	23/05/2009		Detected Time:	07:53
	Start Date:	23/05/2009		Start Time:	03:06
	Actual Clear Date:	23/05/2009		Actual Clear Time:	23:48
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	On 23 May 2009BT experienced some difficulties with ATM Node at Kingston The fault was identified at 03:06 and upgraded within BT to a SI.
	Progress Details:	Service has been restored by completing a Node restarted , Circuits restored by Manual intervention This issue may have been due to Planned Works BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 24/05/2009 00:47