Broadband Incident Report : : HAMBLETON MUX 101 : LOSS OF SERVICE : Reference 13211 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13211		Issue :	FINAL
	Detected Date:	25/05/2009		Detected Time:	20:28
	Start Date:	25/05/2009		Start Time:	20:17
	Actual Clear Date:	26/05/2009		Actual Clear Time:	01:16
	Incident Headline:	: HAMBLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of a Card This issue may have been due to a Fibre Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01253

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System Time Stamp: 26/05/2009 04:15

Broadband Incident Report : : HAMBLETON MUX 101 : LOSS OF SERVICE : Reference 13211 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13211		Issue :	4
	Detected Date:	25/05/2009		Detected Time:	20:28
	Start Date:	25/05/2009		Start Time:	20:17
	Anticipated Clear Date:	26/05/2009		Anticipated Clear Time:	04:16
	Incident Headline:	: HAMBLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 01:16, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253

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System Time Stamp: 26/05/2009 01:26

Broadband Incident Report : : HAMBLETON MUX 101 : LOSS OF SERVICE : Reference 13211 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13211		Issue :	3
	Detected Date:	25/05/2009		Detected Time:	20:28
	Start Date:	25/05/2009		Start Time:	20:17
	Anticipated Clear Date:	26/05/2009		Anticipated Clear Time:	01:49
	Incident Headline:	: HAMBLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253

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System Time Stamp: 26/05/2009 00:51

Broadband Incident Report : : HAMBLETON MUX 101 : LOSS OF SERVICE : Reference 13211 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13211		Issue :	2
	Detected Date:	25/05/2009		Detected Time:	20:28
	Start Date:	25/05/2009		Start Time:	20:17
	Anticipated Clear Date:	25/05/2009		Anticipated Clear Time:	23:59
	Incident Headline:	: HAMBLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253

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System Time Stamp: 25/05/2009 22:50

Broadband Incident Report : : HAMBLETON MUX 101 : LOSS OF SERVICE : Reference 13211 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13211		Issue :	1
	Detected Date:	25/05/2009		Detected Time:	20:28
	Start Date:	25/05/2009		Start Time:	20:17
	Anticipated Clear Date:	25/05/2009		Anticipated Clear Time:	22:17
	Incident Headline:	: HAMBLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253

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System Time Stamp: 25/05/2009 20:44

Broadband SERIOUS Incident Report : : SOUTH EAST : END USER CONNECTIVITY ISSUES : Reference 13146 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13146		Issue :	FINAL
	Detected Date:	24/05/2009		Detected Time:	11:46
	Start Date:	24/05/2009		Start Time:	11:46
	Actual Clear Date:	24/05/2009		Actual Clear Time:	23:30
	Incident Headline:	: SOUTH EAST : END USER CONNECTIVITY ISSUES
	Incident Details:	On [24/05/09 11:46], BT experienced some difficulties with end user connectivity issues. The fault was identified at 24/05/09 11:46. The difficulty was as a result of the complex nature of the fault.
	Progress Details:	Service was restored by 24/05/09 23:30. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 25/05/2009 18:14

Broadband Incident Report : STROMNESS DSL 101 : INTERMITTENT LOSS OF SERVICE : Reference 13178 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13178		Issue :	4
	Detected Date:	25/05/2009		Detected Time:	10:40
	Start Date:	25/05/2009		Start Time:	10:40
	Anticipated Clear Date:	25/05/2009		Anticipated Clear Time:	15:20
	Incident Headline:	STROMNESS DSL 101 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01856

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System Time Stamp: 25/05/2009 14:10